A Message to Apex Customers

As the COVID-19 pandemic continues to evolve on a daily basis, it’s clear we’re all facing unprecedented challenges. We are all in this together and we want you to know we’re doing everything possible to protect the health of our employees, customers and communities while still delivering superior customer service.

Our technical support, while largely working remote, is still live and available from 7:30 AM to 12:00 AM EST, 7 days a week via email and phone. You can email Support@apexsupplychain.com for assistance or call 800.229.7912 Option 3 to speak to a representative. Onsite support will be determined on a case-by-case basis, keeping safety top of mind.

As COVID-19 federal and state containment measures change on a near-daily basis, required measures may delay our ability to meet some service commitments in the short term, but please know that we will address your issues as quickly as possible.

As always, it’s important to follow best practices for cleaning Apex devices and kiosks. Below are our recommended instructions for keeping their various surfaces clean.
 

General Cleaning Instructions for Apex Device Hardware

Please follow cleaning procedures exactly as directed. Only use approved cleaners and cleaning materials to clean the specific surfaces stated in order to avoid damaging your device. Important: Never allow water or cleaners to come into contact with areas of the device that they’re not intended for, and do not clean with a water jet.
 

Axcess 6000/6100/6500/6800 Lockers and Edge 5000 KEYPAD

  • The keyboard/keypad can be wiped down with a mild soapy solution applied with a damp cloth.
  • If disinfecting, use 70% isopropyl alcohol.
    • If spray cleaner is used it MUST be applied to a soft microfiber cloth and then disposed in the trash. Do NOT spray any cleanser directly on any surface and particularly any electronic components.
    • Do NOT use bleach or alkaline-based cleansers.
  • DO NOT use strong solvents (ammonia for example) to avoid damaging printed surfaces.
  • DO NOT use a very wet (saturated) cloth, which could lead to liquid seeping into the electronic components.


Axcess 6000/6100/6500 Lockers, Flow-Thru Devices, Megastore 9000/9500/9900 – POLYCARBONATE DOORS / WINDOWS

  • Gently wash the window with a solution of mild soap and lukewarm water, using a soft, grid‐free cloth or sponge to loosen any dirt or grime.
  • If disinfecting, use 70% isopropyl alcohol.
    • If spray cleaner is used it MUST be applied to a soft microfiber cloth and then disposed in the trash. Do NOT spray any cleanser directly on any surface and particularly any electronic components.
    • Do NOT use bleach or alkaline-based cleansers.
  • If water will not remove the residue, be sure to use an appropriate cleaner such as Brillianize® and a soft cloth. Never use abrasive or high-alkaline cleaners.
  • To prevent water spotting, repeat rinse with clean water and dry the surface with a soft cloth.
  • Do not clean polycarbonate in direct sunlight or at high temperatures as this can lead to staining.
  • Important:
    • Never use aromatic or halogenated solvents.
    • Use of incompatible cleaning materials with the polycarbonate material can cause structural and/or surface damage.
    • Never use squeegees, razor blades, brushes, steel wool or other abrasive materials on the polycarbonate window.


Axcess 6000/6100/6500 Lockers, Megastore 9000/9500/9900, Edge 5000 – CABINET; Axcess 6700/6800 Lockers –DOORS AND CABINET

  • The cabinet/doors can be wiped down with a mild soapy solution applied with a damp cloth.
  • If disinfecting, use 70% isopropyl alcohol.
    • If spray cleaner is used it MUST be applied to a soft microfiber cloth and then disposed in the trash. Do NOT spray any cleanser directly on any surface and particularly any electronic components.
    • Do NOT use bleach or alkaline based cleansers.
  • DO NOT use strong solvents (ammonia for example) to avoid damaging printed surfaces and powder coating.
  • DO NOT use a paper-based cloth (paper towel for example) to avoid scratching surfaces.
  • DO NOT use a very wet (saturated) cloth, which could lead to liquid seeping into the electronic components.


Axcess 2000.H, Flow Thru, Axcess 6700 Kiosk, Other – TOUCHSCREEN

  • Items Required: • Clean, soft, anti‐static cloth • Clean microfiber lint-free cloth • Clean water • Cotton swabs
    • Clean the casing around the touchscreen before you clean the touchscreen/display itself.
    • Spray a clean anti‐static cloth with clean water and wipe the casing to remove any dust.
    • Gently wipe a clean, dry microfiber cloth across the surface of the touchscreen/display in straight lines to remove any dust. If needed, put some clean water onto a corner of the microfiber cloth and gently clean the touchscreen/display. [NOTE: Wring out any excess water so that the cloth is damp to the touch; there should NOT be any water dripping from the cloth]. Use cotton swabs to clean the edges and corners of the screen.
    • Wipe the screen with the dry section of the microfiber cloth.
  • If disinfecting, use 70% isopropyl alcohol.
    • If spray cleaner is used it MUST be applied to a soft microfiber cloth and then disposed in the trash. Do NOT spray any cleanser directly on any surface and particularly any electronic components.
    • Do NOT use bleach or alkaline based cleansers.

Apex Supply Chain Technologies is committed to meeting the needs our customers as the situation evolves. We will apprise you of potential impacts to our services as new information and recommendations are released. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.