Telecom companies face intense competition, with growing pressure to enhance internet speeds, improve customer service response times and reduce overhead. Recently, industry leaders have turned to self-serve, automated solutions to increase productivity and reduce costs across a variety of consumer, business and infrastructure applications. These include retail solutions such as online order pick-up and repair drop-offs, automated supplies dispensing for repair and maintenance operations, forward stocking of installation and service inventory, even business solutions such as IT and office equipment management.
Here’s a look at how one of the world’s largest telecoms is using self-serve automation from Apex Supply Chain Technologies® to tackle supply chain challenges in its broadband division. Click here to read case study.