Implementation & Tech Support

We designed our point-of-work systems and Trajectory Cloud software service to optimize rapid deployment and implementation, enabling you to see immediate economic benefits.

Professional on-site installation and maintenance are provided through our global service network. Apex Service Hubs located in North and South America, Europe and Australia provide coordinated service support, training and forward-stocked spare parts.

Factory-trained technicians will install your system and perform on-site checks and training on proper operation.

We engineer performance, durability and reliability into each and every one of our devices. They’re simple and dependable. In those rare times when you do need on-site technical support, our prompt and efficient service is there when and where you need it.

The Trajectory Cloud is proven and extremely reliable. We understand how important it is for your system to be up and running when you need it. We deliver best-in-class performance, year after year, with 99.9% uptime. If you do have a question or need help using the Trajectory Cloud, Apex Service Hubs provide online and phone support from a location and time zone close to you. Our primary support languages are English, Spanish, German, French, Portuguese, Hindi and Mandarin – however, we continue to add to our list of support language capabilities. Check with your Apex representative for the availability of other support languages in your area.

You can rely on Apex Customer Support and Help Desk teams. We are always at your service to answer questions and provide technical assistance. The Apex Help Desk is just a phone call way. No delays. No excessive fees. Just courteous, cost-effective, professional service and response. It’s just that easy!


Fast & EASY Implementation –
5 simple steps