We all have favorite tools that work better, look better, or just feel right in our hand. For operators, it’s handhelds. Maybe they like one that scans faster. Or one that’s easier to read. They might put stickers on it to stake their claim. Then when their shift is over, they stash “their” handheld in their personal locker instead of turning it in to their manager. So what happens when they’re sick or have a family emergency? That device gets the day off too, and it’s useless to anyone else for the rest of the day. Is something like this happening in your operation? Tell us. You just might see your story in our next post.